Student satisfaction is extremely important to us. If you are unhappy with any aspect of the College’s operations, services or facilities, speak to any of our staff or contact Student Services on 1300 300 822. They will listen to you and try to resolve your issues immediately.
At any stage, you are welcome to lodge a complaint by writing a letter or completing a Customer Complaint Form. Customer Complaint Forms are available from Student Services.
Letters and complaint forms may be submitted directly to our staff or mailed, postage paid, to:
Central TAFE
Locked Bag 6
Northbridge WA 6865
This process does not deal with Academic Appeals. An appeal against assessment can lodged at Student Services. Please refer to the Assessments area within this Handbook.
Your feedback provides the College with valuable information about your needs and expectations, and helps us to target areas for improvement.
You can expect an acknowledgement within two (2) working days from receipt of your complaint. Our target is to resolve all complaints within ten (10) working days. However, if the matter needs more investigation it may take longer. We will keep you informed of the progress of your complaint during this time.
All complaints will be treated confidentially and equitably.
Similarly, we would like to hear about particularly good experiences you may have at Central TAFE. Compliments may be lodged in the same way, in writing or online via the feedback button at the footer of the website.