Health, Education and Community Services

Top 3 skills you will achieve:

  • Communicating in a community services context
  • Engaging in advocacy
  • Managing cases

Certificate IV in Community Services Work

Build on your existing skills to provide services and interventions to clients in a range of community services organisations such as community based organisations, residential rehabilitation services and outreach services.  At this level you may have supervisory responsibilities.

Course Overview

Course Code:D284 (National ID: CHC40708) 
Careers:Welfare Worker, Counsellor 

Six months (1 semester) full time. 

How:Full time, Apprenticeship/Traineeship, Work based 

Intake:Semester 1, Semester 2 
International study available:Yes 
Online study available:No 
Uni pathway available:No 

About the course

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Apply now

This qualification will further your skills in developing services and programs to meet your clients needs. Course attendance will be up to 3 days per week if you have completed the Certificate III and up to 5 days per week if you have not done this qualification.

You'll learn about advanced communication, group work, how to design and deliver programs that enhance community participation and the legal and ethical responsibilities and requirements for working in community services.

As part of this qualification you will undertake a supervised work placement where you will be able to apply the skills and knowledge you have learned.

If you enjoy helping people and like working in a team then a career in community services could be for you. All of Central's Community Service qualifications have flexible training delivery modes and the option to study on the job.

This means you get the most relevant skills and the opportunity to form industry contacts. There is also an ongoing skill shortage in this industry so employment prospects are high.

View our brochure to see the career pathways for our community services courses.

Where this course can lead you

With one or more of the Community Services qualifications from Central Institute of Technology, your opportunities are endless. You could find yourself working in community services, youth work, aged care, disability, children's services and/or juvenile justice. This industry is currently experiencing a skill shortage so employment prospects after you leave Central are positive.

Your Certificate IV in Community Services Work prepares you for roles such as:

  • Case Worker

  • Residential Care Worker

  • Community Worker in areas such as mental health, alcohol and other drugs or migrant services

Your Certificate IV in Community Services Work opens the door for further qualifications at Central such as the Diploma of Community Services Work. With this qualification you'll be able to take on specialised and managerial roles.

Skills you will gain from this course

Central's community services qualifications provide you with skills that are relevant to current industry trends and practices.

By the end of the course you will be able to:

  • Engage in advanced communication in a community services context

  • Engage in group work

  • Case management

  • Provide community information to others

  • Design and deliver programs that are accessible and enhance community participation

  • Understand and adhere to legal and ethical requirements in a community services context

Your Certificate IV in Community Services Work gives you the skills to begin an exciting career in community services or for further study at Central. The Diploma of Community Services Work will increase your skills in management and the service delivery of community services organisations.

Connected with industry



We ensure our industry partners are involved in the development of our courses and curriculum, so the skills you obtain are relevant in the workforce. We work with over 60 community services agencies throughout the metropolitan area. They include youth support centres, women’s refuges, drug and alcohol support services, mental health support agencies, aged care and disability agencies, family support services, migrant support services, prison and outcare services and support groups.
Central's focus on industry relevancy means practical course content geared towards getting you a career. It also means you have an opportunity to network with professionals who could increase your chances of employment during or after study.
At Central, experienced community services workers are our lecturers. So you’ll be gaining the best experience possible from the people who have done exactly what you want to do. We have also assessed the practices this industry uses and replicated it within Central so when you graduate, you'll be working in a familiar environment.


Our Community Services
 Industry Partners

Aged and Community Services WA
 have a memorandum of understanding with Central as their preferred training provider.  


Students have found work at Nulsen both during and post-study.

Course Structure

Plan:D284 - CU1510 - FEES 16 
Description:Complete 14 units: 9 core and 5 elective units 

Available Groups


Description: Complete nine (9) core units

NumberNational IDTitle
D2313CHCCOM403AUse targeted communication skills to build relationships
D8281HLTHIR403CWork effectively with culturally diverse clients and co-workers
D8547CHCCD412BWork within a community development framework
WC821CHCCHILD401BIdentify and respond to children and young people at risk
WC843CHCCS400CWork within a relevant legal and ethical framework
WC847CHCCS411CWork effectively in the community sector
WC848CHCCS412EDeliver and develop client services
WC854CHCCS422BRespond holistically to client issues and refer appropriately
WC954CHCORG405EMaintain an effective work environment


Description: Complete five (5) elective units.

NumberNational IDTitle
D2209CHCAD401DAdvocate for clients
D8283HLTHIR404DWork effectively with Aboriginal and/or Torres Strait Islander people
WB992CHCMH411AWork with people with mental health issues
WD312HLTWHS300AContribute to WHS processes
WG732HLTAID003Provide first aid

Apprenticeships and Traineeships

An apprenticeship or traineeship is a structured employment based training program that allows you to have a job and be paid while you learn. In most instances practical experience at work is combined with complementary off-the-job training provided by Central Institute of Technology. 

Apprenticeships lead to trade certification and nationally recognised qualifications.

Traineeships focus on entry level training in non-trade areas and lead to nationally-recognised qualifications. Some school based traineeships are available to year 11 and 12 students who combine part time work with secondary studies via an approved training schedule. Apprenticeships and Traineeships are not available as an option for  International students.

Please Note: The process for actually getting into an apprenticeship/traineeship (which involves finding an employer) is very different to the application process for normal study.  

For more information about apprenticeships or traineeships please contact Central Institute of Technology'sTraineeship, Apprenticeship and Workplace Training (TAWT)  on 6211 2035, visit the Department of Training and Workforce Development Apprenticeship Office (the Apprenticeship Office)

Information for international students

apply online
Requirements for this course

An IELTS score (academic) of 5.5 with no band score less than 5.0 or equivalent is required. Equivalent to Australian Year 10 is required for entry into this course.

Studying as an international student at Central

apply nowCentral is one of Australia's largest VET colleges, and trains around 1700 international students from more than 85 countries each year. In 2010, we were the first winner of Western Australia's International Training Provider of the Year award and were again given this award in 2011, 2013 and 2014.

Our campuses are conveniently located near the centre of Perth's CBD, making them easy to access via public transport. Central boasts excellent state of the art facilities and resources and a friendly, safe and secure learning environment.

As a graduate, you are ensured direct pathways to further qualifications at Western Australian universities, or alternatively, the job ready skills you need to succeed in your career straight away.

We offer a dedicated International Centre which is focused on servicing International students, helping you with your personal and academic needs. Staff offer friendly, specialised support and guidance from your initial contact through to your graduation, to ensure that your experience at Central is enjoyable and rewarding.

Visit our international pages to find out more about studying at Central and life in Perth.


Find out from international students about their experiences studying at Central.
Find out about applying to study at Central as an International student.


Courses available to international students at Central are delivered in partnership with Education and Training International RTO Provider No: 52395 CRICOS Provider Code: 00020G


Getting into this course


Entrance Requirements

Entrance Requirements table In order to gain entry into this course you must demonstrate developed communication skills.

This conversion table explains the grades you need to have obtained at a high school level to meet this entry level requirement.


The Application Process

This course is delivered full time, as a traineeship or work based program, and applying for the course is different with each option.

Find out more information about the process to apply, enrol and pay.


Full time:

Apply nowThis course is being offered in Semester 1, 2016 and applications are now open.

Apply online here

Find out more information about the process to apply, enrol and pay. 



Find out about applying for a course as a trainee


Work Based:

This course can be delivered within the workplace. For more information, on how Central can work with your organisation, please contact us on 9202 0410 or email



Apply for this course online at Education and Training International (ETI)


Recognition of Prior Learning

Do you have existing skills? Whether obtained through paid or voluntary work, training or other experiences, you may be able to fast track your study by applying for recognition of prior learning, often referred to as RPL.

Find out more here

Fee information

Domestic full time students

Course fees are made up of two components, tuition fees and resource fees.

Fees may vary depending on the units you are enrolled in so an approximate amount has been shown. You will be given the exact amount of your fees at enrolment. Part time student fees will vary depending on the number of units you are enrolled in.

Please note, you may also need to buy textbooks or equipment for your course.

Tuition fees:

Tuition fees are determined by multiplying the course fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit. They are not the hours of training or instruction.

Full course approximate tuition fee based on the 1 semesters it takes to complete full time: $1653

Resource fees:

The resource fees cover the materials and services required to complete a unit.

Approximate resource fee for the full course: $456

Paying your fees:
Both tuition and resource fees for the upcoming semester should be paid in full at the time of enrolment.
Find out how and where to pay for your course

Financial assistance:

Depending on your circumstances, you may be eligible for a concession (50% of the tuition fees).

This course is also eligible for VET FEE-HELP.  This is a Government loan program that helps you with your fees so you can pay them off slowly by instalments.

Please note: The VET FEE HELP trial for Certificate IV qualifications will end on 31 December 2016. You will not be able to access VET FEE-HELP loans for any units that are not completed by this time.

Find out more about VET FEE-HELP

Find out more about financial assistance

These fees are current for courses beginning in Semester 1, 2015 and should be used as a guide only for other semesters.

International students:
The total course cost for international students is $6,000 (1 semester) + resource fee. You will need to pay your course fees to ETI when you accept your offer.


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Government of Western AustraliaFutureSkills WACRICOS Code 000020G