Business and Legal

Top 3 skills you will achieve:

  • Property services
  • Property management
  • Property documentation

Certificate III in Property Services (Operations)

Gain the skills and knowledge to work in the property services sector and learn about the importance of agency/client relationships and requirements.

Course Overview

Course Code:W972 (National ID: CPP30311) 
Duration:6 months (full time) 
How:Apprenticeship/Traineeship, Work based 
Where:PERTH CAMPUS - Building 1

International study available:No 
Online study available:No 
Uni pathway available:No 

About the course

Ask us a question about this course

This course is aimed at reception and front office staff working in the real estate industry who want to further develop their communication, team work, initiative and problem solving skills. It offers you the opportunity to acquire a nationally recognised qualification specific to the real estate industry.

This Certificate III will teach you the basics of real estate including meeting customers needs, communicating with clients effectively and maintaining business and/or financial records.

Please note that this course does not form a part of the registration courses relating to sales or property management within the real estate industry in Western Australia.

Your Certificate III in Property Services (Operations) prepares you for roles such as:

  • Receptionist
  • Front Desk Officer

Skills you will gain from this course

You will learn how to:

  • Understand and build agency/client relationships and requirements
  • Communicate with clients
  • Collect information
  • Identify risks
  • Maintain business/financial records
  • Complete administration tasks


Course Structure

Plan:W972 - CU1201 - PSC 
Description:Complete 11 units: 7 core and 4 elective units 

Available Groups


Description: Central Institute of Technology offer the units listed below. Please note: previously completed units may count towards this qualification. Please discuss with the teaching area to determine eligibility.

NumberNational IDTitle
D0712BSBFLM303CContribute to effective workplace relationships
D1236CPPDSM3009AMaintain workplace safety in the property industry
D1242CPPDSM3016AWork in the property industry
D7516CPPDSM3006BCollect and process property information
D7517CPPDSM3007BIdentify risks and opportunities in the property industry
D7518CPPDSM3010BMeet customer needs and expectations in the property industry
D7519CPPDSM3011BMonitor building facilities


Description: Learners to complete four (4) elective units. Below is an example

NumberNational IDTitle
D0701BSBFIA301AMaintain financial records
D1240CPPDSM3014AUndertake property inspection
D1243CPPDSM3017AWork in the strata/community management sector
D7522CPPDSM3019BCommunicate with clients as part of agency operations

Apprenticeships and Traineeships

An apprenticeship or traineeship is a structured employment based training program that allows you to have a job and be paid while you learn. In most instances practical experience at work is combined with complementary off-the-job training provided by Central Institute of Technology. 

Apprenticeships lead to trade certification and nationally recognised qualifications.

Traineeships focus on entry level training in non-trade areas and lead to nationally-recognised qualifications. Some school based traineeships are available to year 11 and 12 students who combine part time work with secondary studies via an approved training schedule. Apprenticeships and Traineeships are not available as an option for  International students.

Please Note: The process for actually getting into an apprenticeship/traineeship (which involves finding an employer) is very different to the application process for normal study.  

For more information about apprenticeships or traineeships please contact Central Institute of Technology'sTraineeship, Apprenticeship and Workplace Training (TAWT)  on 6211 2035, visit the Department of Training and Workforce Development Apprenticeship Office (the Apprenticeship Office)

Getting into this course

Entrance Requirements

In order to gain entry into this course you must demonstrate developed maths and communication skills.


For school leavers:

This conversion table explains the grades you need to have obtained at a high school level to meet this entry level requirement. A text version of this table is available here


For non-school leavers:

If you are not coming straight from school you still need to provide us with evidence that demonstrates you can meet the above entry requirement. The Training WA website has a skills calculator that can help you identify what previous experiences you can use as evidence. 


The Application Process

This course is delivered full time, part time, or as a traineeship or work based training, and applying for the course is different with each option.

Find out more information about the process to apply, enrol and pay.


Full time:

Find out about applying for a full time course


Part time:

Find out about applying for a part time course



Find out about applying for a course as a trainee


Work Based:

To find out more about work based training, please contact:

John Jasiak
Telephone: 94271566 or 0423 295 190
Karenne Pawley
Telephone: 9427 1065


Recognition of Prior Learning

Do you have existing skills? Whether obtained through paid or voluntary work, training or other experiences, you may be able to fast track your study by applying for recognition of prior learning, often referred to as RPL.

Find out more here

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