Business and Legal

Top 3 skills you will achieve:

  • Property services
  • Property management
  • Property documentation

Certificate III in Property Services (Operations)

Gain the skills and knowledge to work in the property services sector and learn about the importance of agency/client relationships and requirements.

Course Overview

Course Code:W972 (National ID: CPP30311) 


Duration:6 months (full time) 
How:Apprenticeship/Traineeship, Work based 
Where:PERTH CAMPUS - Building 1

International study available:No 
Online study available:No 
Uni pathway available:No 

About the course

Ask us a question about this course

This course is aimed at reception and front office staff working in the real estate industry who want to further develop their communication, team work, initiative and problem solving skills. It offers you the opportunity to acquire a nationally recognised qualification specific to the real estate industry.

This Certificate III will teach you the basics of real estate including meeting customers needs, communicating with clients effectively and maintaining business and/or financial records.

Please note that this course does not form a part of the registration courses relating to sales or property management within the real estate industry in Western Australia.

Where this course can lead you

If you're an existing employee in a real estate/property role, this course could advance your career and open up opportunities you never though existed. You could also improve earning potential and advance your career by being able to take on more real estate and property related tasks.

Your Certificate III in Property Services (Operations) prepares you for roles such as:

  • Receptionist

  • Front Desk Officer

Skills you will gain from this course

Central's real estate and property services qualifications provide you with skills that are relevant to current industry trends and practices.

By the end of the course you will be able to:

  • Understand and build agency/client relationships and requirements

  • Communicate with clients

  • Collect information

  • Identify risks

  • Maintain business/financial records

  • Complete administration tasks

Your Certificate III in Property Services (Operations) gives you the skills to begin an exciting career in property or for further study at Central.

Connected with industry

At Central we place an emphasis on quality training, that is why we ensure real estate and property professionals are our lecturers. So you’ll be gaining the best experience possible from the people who have done exactly what you want to do.

We have also assessed the software and practices this industry uses and replicated it within Central so when you leave, you'll be working on familiar technology and with familiar processes.

Central's focus on industry relevancy means practical course content geared towards getting you a career. It also means you have an opportunity to network with real professionals who could increase your chances of employment during or after study.

Course Structure

Plan:W972 - CU1201 - PSC 
Description:Complete 11 units: 7 core and 4 elective units 

Available Groups


Description: Central Institute of Technology offer the units listed below. Please note: previously completed units may count towards this qualification. Please discuss with the teaching area to determine eligibility.

NumberNational IDTitle
D0712BSBFLM303CContribute to effective workplace relationships
D1236CPPDSM3009AMaintain workplace safety in the property industry
D1242CPPDSM3016AWork in the property industry
D7516CPPDSM3006BCollect and process property information
D7517CPPDSM3007BIdentify risks and opportunities in the property industry
D7518CPPDSM3010BMeet customer needs and expectations in the property industry
D7519CPPDSM3011BMonitor building facilities


Description: Learners to complete four (4) elective units. Below is an example

NumberNational IDTitle
D0701BSBFIA301AMaintain financial records
D1240CPPDSM3014AUndertake property inspection
D1243CPPDSM3017AWork in the strata/community management sector
D7522CPPDSM3019BCommunicate with clients as part of agency operations

Apprenticeships and Traineeships

An apprenticeship or traineeship is a structured employment based training program that allows you to have a job and be paid while you learn. In most instances practical experience at work is combined with complementary off-the-job training provided by Central Institute of Technology. 

Apprenticeships lead to trade certification and nationally recognised qualifications.

Traineeships focus on entry level training in non-trade areas and lead to nationally-recognised qualifications. Some school based traineeships are available to year 11 and 12 students who combine part time work with secondary studies via an approved training schedule. Apprenticeships and Traineeships are not available as an option for  International students.

Please Note: The process for actually getting into an apprenticeship/traineeship (which involves finding an employer) is very different to the application process for normal study.  

For more information about apprenticeships or traineeships please contact Central Institute of Technology'sTraineeship, Apprenticeship and Workplace Training (TAWT)  on 6211 2035, visit the Department of Training and Workforce Development Apprenticeship Office (the Apprenticeship Office)

Getting into this course

Entrance Requirements

In order to gain entry into this course you must demonstrate developed maths and communication skills.

This conversion table explains the grades you need to have obtained at a high school level to meet this entry level requirement.

The Application Process

The process for applying for a course at Central depends on whether you are a local or international student and the way that you will be studying: full time, part time, as an apprentice or trainee.

Our future students area of the website includes a handy guide to help you through the process depending on what type of student you are, and how you are planning on studying.

Visit our apply, enrol and pay guide

Recognition of Prior Learning

Do you have existing skills? Whether obtained through paid or voluntary work, training or other experiences, you may be able to fast track your study by applying for recognition of prior learning, often referred to as RPL.

Find out more here

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